SHIPPING & DELIVERY POLICY

1. Delivery Coverage

We deliver across Pakistan, including major cities and smaller locations.

Delivery to certain remote areas may depend on courier service availability and may require additional time.

2. Order Dispatch

Confirmed orders are normally dispatched within 24 hours.

Orders placed or confirmed around weekends, public holidays or other non-working periods may take additional time to dispatch.

Once your order has been dispatched, tracking details will be shared with you through WhatsApp.

3. Estimated Delivery Time

After dispatch, orders are normally delivered within:

1–4 working days

Delivery time may vary depending on your location and courier operations.

The stated delivery period is an estimated timeframe rather than a guaranteed delivery deadline. Remote locations, weather conditions, public holidays, courier disruptions or other circumstances beyond our control may result in additional delivery time.

If you experience an unusual delay, please contact us and we will assist you with tracking and resolving the issue with the courier.

4. Delivery Charges

Imperio Fragranza currently offers FREE DELIVERY across Pakistan.

This offer may be changed in the future. If delivery charges become applicable, any relevant charges will be clearly communicated to you before your order is confirmed.

5. Delivery Information

Customers are responsible for providing a complete and accurate delivery address and active contact number when placing an order.

Please ensure your information is correct before confirming your order.

If delivery fails because of incorrect or incomplete information provided by the customer, any additional courier or re-delivery charges may be payable by the customer.

6. Unsuccessful Delivery & Re-Delivery

Please ensure that you or someone authorized by you is available to receive the parcel and that your provided phone number remains reachable.

If delivery is unsuccessful because the customer is unavailable, cannot be contacted, refuses a confirmed COD parcel, provides incorrect information, or for another customer-related reason, the parcel may be returned to us.

If the courier applies additional return or re-delivery charges in such cases, those charges may be payable by the customer before the parcel is sent again.

7. Delayed or Lost Parcels

If your parcel is unusually delayed, appears to be lost in transit, or a courier delivery attempt has failed unexpectedly, please contact Imperio Fragranza.

We will assist you by coordinating with the courier and tracking the shipment to help resolve the issue.

8. Damaged, Incorrect or Missing Items

If your order arrives damaged, broken, leaking, incorrect or with an item missing, please contact us through WhatsApp within 24–48 hours of delivery.

To verify and resolve the issue, we may request:

Your order details

Clear photographs of the product

Photographs of the parcel and packaging

An unboxing video, where required

Please retain the original product and packaging while the issue is being reviewed.

9. Contact Us

For delivery assistance, tracking issues or questions regarding your shipment, contact us through WhatsApp:

+92 331 0002644

Imperio Fragranza — Pakistan