PRIVACY POLICY
At Imperio Fragranza, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we use it, and how it may be shared when you interact with us or submit an order request.
1. Information We Collect
When you submit an order request through our website or communicate with us regarding an order, we may collect:
Your name
Your phone/WhatsApp number
Your delivery address
Your city
We only collect information that is necessary to process and fulfill your order and provide related customer support.
2. How We Use Your Information
Your information may be used to:
Confirm and process your order
Contact you regarding your order through WhatsApp or phone
Arrange and complete delivery
Provide order and delivery-related customer support
Manage returns, exchanges or refunds where applicable
Maintain necessary order records
We do not use the contact information collected for your order to send promotional or marketing messages.
3. Sharing of Information
We may share the necessary information with courier or service partners where required to fulfill and deliver your order.
Only information required for the relevant service, such as your name, contact number, city and delivery address, will be shared where necessary.
Imperio Fragranza does not sell customer personal information.
4. Payment Information
Payments are not processed directly through the Imperio Fragranza website.
After an order request is submitted, payment and order details are confirmed through WhatsApp or phone. Customers may choose between available payment options such as Cash on Delivery (COD) or direct account transfer.
Imperio Fragranza does not collect card numbers, PINs, passwords or online banking credentials through its website.
5. Information Retention
We may retain necessary customer and order information for legitimate business purposes, including:
Maintaining order records
Managing deliveries
Processing returns or refunds
Resolving customer support issues or order-related concerns
We aim to retain only the information reasonably necessary for these purposes.
6. Your Information
You may contact us if you would like to correct or request deletion of your personal information.
Where possible, we will honor your request. Certain information may need to be retained where reasonably necessary for legitimate order records, refunds, disputes or other applicable requirements.
7. Data Protection
Imperio Fragranza takes reasonable measures to protect customer information from unauthorized access, misuse or unnecessary disclosure.
Customer information is handled only for the purposes described in this Privacy Policy.
8. Changes to This Privacy Policy
Imperio Fragranza may update this Privacy Policy when necessary, including when our website, ordering process or business practices change.
The latest version of the Privacy Policy will be made available on our website.
9. Contact Us
For questions about this Privacy Policy or requests regarding your personal information, contact us through WhatsApp:
+92 331 0002644
Imperio Fragranza — Pakistan